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FAQs on Travel Insurance

    What should I do if my insured belongings are lost or damaged during my travel?
      You must promptly notify the local police and the hotel, transportation company or transportation terminal authority, whichever is applicable. You should also take all reasonable measures to protect, save and recover your belongings.
    How soon will claims be paid?
      Claims for damage will be paid immediately when proof of such damage is presented to your insurance company. For lost belongings, claims will be paid after the lapse of a reasonable time (normally 30 days) from the day of loss.
    What exchange rates will be applicable?
      If you are hospitalised outside Malaysia, any bills paid in a currency other than the Malaysian Ringgit will be payable based on the quoted exchange rate in effect on the date that you were discharged from the hospital.
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Travel insurance
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