Generated by All in One SEO v5.0.1.1, this is an llms.txt file, used by LLMs to index the site.

# Insurance Info

Be a smart consumer

## Sitemaps

- [XML Sitemap](https://insuranceinfo.com.my/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Zurich Malaysia unveils “Ready for Every Change” as next chapter of brand campaign](https://insuranceinfo.com.my/zurich-malaysia-unveils-ready-for-every-change-as-next-chapter-of-brand-campaign/) - Insurance group Zurich Malaysia has unveiled the next chapter of its “Care For What Matters” brand campaign, introducing a new creative expression, “Ready for Every Change”, alongside enhanced travel protection and a new critical illness campaign. The initiatives were announced by Zurich Malaysia country chief executive officer (CEO) Junior Cho during the campaign launch at
- [Additional 10% Insurance Saving for Safe Drivers](https://insuranceinfo.com.my/additional-10-insurance-saving-for-safe-drivers/) - The government has launched a new insurance initiative aimed at rewarding safe motorists with more competitive insurance premiums. Transport minister Loke Siew Fook said the Cermat Madani programme, a collaboration between the road transport department and participating insurance companies, would provide additional benefits to low-risk drivers. “This is to ensure that drivers can enjoy more
- [Lockton Sime Announces Strengthened Leadership Nick Lee Appointed CEO and Siva Thangavelu COO of Malaysia](https://insuranceinfo.com.my/lockton-sime-announces-strengthened-leadership-nick-lee-appointed-ceo-and-siva-thangavelu-coo-of-malaysia/) - Lockton today announced the strengthening of its executive leadership team with the appointment of Nicholas (Nick) Lee as Chief Executive Officer and Siva Thangavelu as Chief Operating Officer. These appointments mark an important milestone in Lockton’s continued investment in Malaysia and the broader Asia region. With decades of combined industry experience, both Nick and Siva
- [PIAM: Motor insurance posts RM289.3 mil loss in 2025, more and costlier claims, notably with Proton models](https://insuranceinfo.com.my/piam-motor-insurance-posts-rm289-3-mil-loss-in-2025-more-and-costlier-claims-notably-with-proton-models/) - While motor insurance remains the general insurance industry’s largest line of business in Malaysia, contributing RM10.9 billion – or 45.2% of total premiums – in 2025, the segment continued to post underwriting losses, with RM289.3 million recorded last year. At a combined ratio of 103%, this reflects that claims payout exceeded premiums collected, said the
- [RM750,000 claimed in negligence lawsuit over fallen tree branch](https://insuranceinfo.com.my/rm750000-claimed-in-negligence-lawsuit-over-fallen-tree-branch/) - The Kuala Terengganu High Court has directed the government and the Public Works Department (JKR) to pay over RM750,000 in damages to a mother and daughter, ruling that they were negligent in maintaining trees along a federal road. Justice Yusrin Faidz Yusoff, in allowing the appeal by Nur Zafirah Bazaredi, 32, and her mother Norliza
- [DUI voids motor insurance coverage, says PIAM](https://insuranceinfo.com.my/dui-voids-motor-insurance-coverage-says-piam/) - Driving under the influence (DUI) voids motor insurance coverage, even if the accident involves only the moto­rist’s vehicle, says the General Insurance Association of Malaysia (PIAM). PIAM said losses incurred, whether directly, indirectly, wholly or partly, cannot be claimed if one is involved in an accident while driving intoxicated. “Driving under the influence of alcohol,
- [Klang crash raises question: Can victims claim if driver was drunk or on drugs?](https://insuranceinfo.com.my/klang-crash-raises-question-can-victims-claim-if-driver-was-drunk-or-on-drugs/) - Victims of road accidents involving drunk or drug-impaired drivers in Malaysia are still entitled to compensation, despite widespread misconceptions that such claims are automatically void, legal experts said. Lawyer Datuk Shanmugam Ganesan told the New Straits Times that Malaysian insurance law is fundamentally designed to protect third-party victims — not errant drivers. He said under
- [Allianz Life’s AssuredLove enables flexible life insurance payouts](https://insuranceinfo.com.my/allianz-lifes-assuredlove-enables-flexible-life-insurance-payouts/) - Allianz Life Insurance Malaysia Berhad (Allianz Life) has unveiled AssuredLove, a new feature that empowers life insurance policyholders with the choice of flexible death benefit annual payouts over five (5) or ten (10) years, ensuring tailored financial stability for beneficiaries. AssuredLove is designed to meet the various needs of customers, offering flexible death benefit payout
- [Hikes in insurance premiums pushing e-hailing drivers out](https://insuranceinfo.com.my/hikes-in-insurance-premiums-pushing-e-hailing-drivers-out/) - E-hailing drivers are facing escalating financial pressure as insurance premiums continue to surge, with some seeing annual costs more than double. Persatuan Penghantar P-Hailing Malaysia (Penghantar) deputy president Abdul Hakim Abdul Rani said the steep rise has hit drivers hard, as e-hailing insurance is mandatory before drivers are allowed to operate. “The burden is heavy.
- [Malaysia's General Insurance Industry Posts 4.0% Growth](https://insuranceinfo.com.my/malaysias-general-insurance-industry-posts-4-0-growth/) - Malaysia’s general insurance industry recorded Gross Written Premium (GWP) of RM12.3 billion in the first half of 2025 (1H2025), marking a 4.0% increase from RM11.8 billion recorded in 1H2024. This GWP growth is underpinned by strengthened operational performance and improved efficiency across the sector with underwriting profit results improving by RM153 million to RM629 million.
- [AIA appoints Heng Zee Wang as CEO](https://insuranceinfo.com.my/aia-appoints-heng-zee-wang-as-ceo/) - AIA Bhd has appointed Heng Zee Wang as chief executive officer effective Oct 30, 2025. In a statement Thursday, the insurance company said Heng will report to AIA Group regional chief executive Tan Hak Leh. “Heng succeeds Ben Ng, who had assumed the role of group chief risk officer designate in AIA, based in Hong Kong. Ng will assume the
- [Houseowner And Householder Insurance Remains Vital As Earthquakes And Floods Pose Growing Risks](https://insuranceinfo.com.my/houseowner-and-householder-insurance-remains-vital-as-earthquakes-and-floods-pose-growing-risks/) - The recent earthquakes felt in both Sabah and Peninsular Malaysia serve as a reminder that the country is not free from seismic activity and other natural disasters. While Sabah has long been known for its active seismic zones, tremors recorded in parts of Peninsular Malaysia highlight that homeowners nationwide face real risks from earthquakes and
- [Some EVs can't be repaired after crashes, say insurers](https://insuranceinfo.com.my/some-evs-cant-be-repaired-after-crashes-say-insurers/) - Accidents involving electric vehicles (EVs) can be far more complex and costly to handle than those involving conventional cars and in some cases, the damage can be so severe that the vehicle cannot be repaired at all. General Insurance Association of Malaysia (Piam) said this reflects new challenges facing the insurance industry as EV adoption
- [Claiming your own insurance and not losing your NCD if you are not at fault](https://insuranceinfo.com.my/claiming-your-own-insurance-and-not-losing-your-ncd-if-you-are-not-at-fault/) - Motorists who are not at fault in accidents can claim repairs directly from their own insurers without affecting their No Claim Discount (NCD). Bank Negara Malaysia (BNM) Consumer and Market Conduct Department deputy director Lailatul Akma Mohd Shukor said the initiative was introduced under reforms to motor insurance claims settlement practices. Known as the "Own
- [FWD names Aman Chowla as CEO of life insurance business in Malaysia](https://insuranceinfo.com.my/fwd-names-aman-chowla-as-ceo-of-life-insurance-business-in-malaysia/) - FWD Group Holdings Ltd has appointed Aman Chowla as the new chief executive officer for its Malaysian life insurance business. The company also announced the renaming of the business to FWD Insurance Bhd from Gibraltar BSN Life Bhd. The expansion and extension of the FWD name and brand further into Malaysia was commemorated today during
- [PIAM Reminds on The Importance of Fire Insurance Following Pantai Dalam Fire Incident](https://insuranceinfo.com.my/piam-reminds-on-the-importance-of-fire-insurance-following-pantai-dalam-fire-incident/) - Persatuan Insurans Am Malaysia (PIAM) extends its heartfelt sympathies to those affected by the recent fire that destroyed several homes and commercial premises in Pantai Dalam late on 7 August. This incident which occurred near the Kuala Lumpur city centre, has disrupted the livelihoods of residents and impacted the operations of business owners in the
- [Mercedes-Benz and a Toyota Vellfire seized for driving without Insurance](https://insuranceinfo.com.my/mercedes-benz-and-a-toyota-vellfire-seized-for-driving-without-insurance/) - The Road Transport Department (JPJ) seized four luxury vehicles—including a Mercedes-Benz and a Toyota Vellfire—for lacking valid insurance and road tax during an operation in Shah Alam on 6 August 2025. According to the New Straits Times, the vehicles were confiscated during a five-hour enforcement operation, “Ops Pengarah,” which began at 8:30 p.m. at the
- [Allianz and p-hailing platforms unite for rider safety](https://insuranceinfo.com.my/allianz-and-p-hailing-platforms-unite-for-rider-safety/) - ONE of Malaysia’s leading protection solutions company – Allianz Malaysia Berhad (Allianz Malaysia), has partnered with the Malaysian Institute of Road Safety Research (MIROS) and leading p-hailing platforms – foodpanda Malaysia, Lalamove Malaysia and Grab Malaysia – to emphasise the importance of rider safety in Malaysia’s rapidly expanding industry. The initiative underscores the shared responsibility
- [Ms. Ang Yien Chia as MSIG new CEO](https://insuranceinfo.com.my/ms-ang-yien-chia-as-msig-new-ceo/) - MSIG Insurance (Malaysia) Bhd ("MSIG Malaysia") announced that Mr. Chua Seck Guan, its Chief Executive Officer (CEO) since 30 March 2010, retired on 2 July 2025 after an illustrious career spanning 42 years in the insurance industry, including 15 years at the helm of MSIG Malaysia. Effective July 3, 2025, Ms. Ang Yien Chia succeeded
- [Malaysia’s General Insurance Sector Sees RM23.1 Billion in Premiums for 2024, Despite Profit Pressures](https://insuranceinfo.com.my/malaysias-general-insurance-sector-sees-rm23-1-billion-in-premiums-for-2024-despite-profit-pressures/) - Malaysia’s general insurance industry recorded RM23.1 billion in gross written premiums in 2024, representing a 6.9% increase over the previous year, according to the General Insurance Association of Malaysia (PIAM). This growth was primarily driven by a rebound in vehicle sales and continued strength in infrastructure and liability-related insurance segments. However, the industry’s underwriting profit
- [Motor Insurance Claims in Malaysia Surge to RM15.1 Million Daily in 2023](https://insuranceinfo.com.my/motor-insurance-claims-in-malaysia-surge-to-rm15-1-million-daily-in-2023/) - In 2023, motor insurance claims in Malaysia—including those for private vehicles, motorcycles, and commercial transport—reached an average of RM15.1 million per day. That’s roughly RM629,000 every hour, marking the largest rise in five years for the country’s biggest insurance segment. According to the General Insurance Association of Malaysia (PIAM), this daily average represents a steep
- [Hong Leong Assurance Revolutionises Retirement Protection with HLA Future Secured](https://insuranceinfo.com.my/hong-leong-assurance-revolutionises-retirement-protection-with-hla-future-secured/) - Hong Leong Assurance (HLA) is redefining retirement protection with the launch of HLA Future Secured, a transformative plan designed to turn Malaysia’s aging concerns into a future of financial stability and resilience. As Malaysia edges closer to becoming an aging nation by 2030, a significant portion of the population faces the prospect of outliving their
- [Damaged property or vehicle in Putra Heights blaze? PIAM expedites insurance claims — here’s how to file yours](https://insuranceinfo.com.my/damaged-property-or-vehicle-in-putra-heights-blaze-piam-expedites-insurance-claims-heres-how-to-file-yours/) - If your house or car was damaged in the Putra Heights gas pipeline fire yesterday, be sure to document the damage with photos or videos to support your insurance claims. These are some of the tips shared today by the General Insurance Association of Malaysia (PIAM) for those affected by the fire, including safety advice.
- [Banks, insurers required to promptly resolve customer complaints under new BNM policy](https://insuranceinfo.com.my/banks-insurers-required-to-promptly-resolve-customer-complaints-under-new-bnm-policy/) - Bank Negara Malaysia (BNM) on Friday released the finalised policy document on complaints handling by financial services firms, including banks, insurers and payment system operators. Financial services firms must acknowledge complaints filed within the next day and inform customers of their decision within five days for simple cases and no later than 20 days for
- [Most Malaysians unprepared to secure family's future: Sun Life survey](https://insuranceinfo.com.my/most-malaysians-unprepared-to-secure-familys-future-sun-life-survey/) - Eighty-five per cent of Malaysians are at risk of a looming legacy crisis due to the absence of a financial legacy plan, with only a small fraction having taken concrete steps toward family wealth planning, despite most believing they understand the subject. A survey by Sun Life Malaysia revealed a significant disparity, with 65 per
- [PIAM: Crash victims can sue party at fault if vehicle is uninsured](https://insuranceinfo.com.my/piam-crash-victims-can-sue-party-at-fault-if-vehicle-is-uninsured/) - Getting involved in accidents on the road can be a stressful and distressing experience.But what happens if you get into an accident with an uninsured vehicle? Aside from being concerned over losing one’s No Claim Discount (NCD), one may wonder if any compensation can be claimed from the party at fault in such cases. For
- [Allianz General reminds Malaysians to protect their assets following KL floods, landslide](https://insuranceinfo.com.my/allianz-general-reminds-malaysians-to-protect-their-assets-following-kl-floods-landslide/) - Allianz General Insurance Company (Malaysia) Berhad (“Allianz General”) reminds Malaysians to ensure adequate protection, including insurance cover, following recent floods and a lansdslide that affected areas in Kuala Lumpur. On 15 October, several locations in Kuala Lumpur experienced flash floods due to heavy rains that took place earlier in the morning. Furthermore, the police have
- [BAM’s partnership with Allianz offers better protection for players and coaches](https://insuranceinfo.com.my/bams-partnership-with-allianz-offers-better-protection-for-players-and-coaches/) - Badminton Association of Malaysia (BAM) players and their coaches will have peace of mind when competing abroad as Allianz Malaysia Berhad has announced a partnership with the governing body. As BAM’s official Financial Services Partner, the partnership with Allianz marks a new chapter for Malaysian badminton, promising greater support for players and coaches as they
- [Etiqa Life Insurance appoints Leong Su Yern as new CEO](https://insuranceinfo.com.my/etiqa-life-insurance-appoints-leong-su-yern-as-new-ceo/) - Etiqa Life Insurance Bhd (ELIB) has appointed Leong Su Yern as its new chief executive officer (CEO), effective Jan 1, 2025. In her new role, Leong will report directly to Kamaludin Ahmad, group CEO of Etiqa Insurance and Takaful, who has been acting as interim CEO of ELIB since Paul Low's retirement in December 2023.
- [Etiqa wins suit to declare motor insurance policy invalid](https://insuranceinfo.com.my/etiqa-wins-suit-to-declare-motor-insurance-policy-invalid/) - High Court rules that the policy was issued at 3.49pm on Dec 23, 2022, when a police report stated that the accident occurred at 3.45pm. The High Court has allowed a declaration sought by an insurance company to invalidate a motor insurance policy as it was purchased directly after an accident. Justice Atan Mustaffa Yussof
- [INSURANCE AND TAKAFUL INDUSTRY ADDRESS CONCERNS ON MEDICAL PREMIUM INCREASES AMIDST RISING HEALTHCARE COSTS](https://insuranceinfo.com.my/insurance-and-takaful-industry-address-concerns-on-medical-premium-increases-amidst-rising-healthcare-costs/) - The Life Insurance Association of Malaysia (LIAM), the Malaysian Takaful Association (MTA) and Persatuan Insurans Am Malaysia (PIAM) acknowledge the concerns raised by policyholders regarding the recent increase in medical premiums. We understand that these adjustments may cause concern, and we are committed to providing transparency and support during this time. Rising Claims and Medical
- [Planning to get a home insurance in Malaysia? Let us guide you on coverage, policies, and what’s included](https://insuranceinfo.com.my/planning-to-get-a-home-insurance-in-malaysia-let-us-guide-you-on-coverage-policies-and-whats-included/) - Recent changes in global weather patterns have triggered flash floods across various parts of Malaysia, causing billions of ringgits in property damage. While natural disasters such as floods and landslides cannot be predicted, there are ways to mitigate losses, particularly through property insurance. Many remain unaware of home insurance policies that offer coverage for damage
- [Vehicle insurers liable to passengers injured on work travel, says Federal Court](https://insuranceinfo.com.my/vehicle-insurers-liable-to-passengers-injured-on-work-travel-says-federal-court/) - The Federal Court has in a landmark decision ruled that a passenger travelling in a vehicle on work matters can recover compensation from the vehicle’s insurers for injuries suffered in the event of an accident. Justice Vazeer Alam Mydin Meera said Section 91(1)(b)(bb) of the Road Transport Act 1987 (RTA) protects third party accident victims
- [Jail and RM10,000 fine for drink-driving](https://insuranceinfo.com.my/jail-and-rm10000-fine-for-drink-driving/) - A children's accessories shop owner and a production company employee were each fined RM10,000 and sentenced to a day in jail after pleading guilty to drink-driving charges at the Magistrate's Court. Goh Chia Phern, 42, and Tay Chor Howe, 34, made their pleas before Magistrate Suzana Mokhtar after the charges were read to them by
- [Zurich Malaysia Appoints Pauline Teoh as Chief Executive Officer at Zurich Life Insurance Malaysia Berhad](https://insuranceinfo.com.my/zurich-malaysia-appoints-pauline-teoh-as-chief-executive-officer-at-zurich-life-insurance-malaysia-berhad/) - Zurich Life Insurance Malaysia Berhad (ZLIMB) is pleased to announce the appointment of Pauline Teoh as its new Chief Executive Officer, effective 1 November 2024. Pauline brings over 25 years of experience in the insurance industry, having held multiple senior leadership roles across the APAC region with leading financial institutions. Junior Cho, Country CEO/Head of
- [Insurance – debunking the myths and misconceptions](https://insuranceinfo.com.my/insurance-debunking-the-myths-and-misconceptions/) - When you bring up the subject of insurance or takaful, everyone has an idea of how it works, and often the thoughts surrounding the topic aren’t very positive ones. Too expensive to get, unnecessary to have and, well, difficult to claim on are but some of them, and so most do the simplest thing, which
- [Malaysia Insurance Institute is now Asian Institute of Insurance](https://insuranceinfo.com.my/malaysia-insurance-institute-is-now-asian-institute-of-insurance/) - The Asian Institute of Insurance (Aii), formerly known as the Malaysian Insurance Institute (MII), has embarked on a strategic rebranding that reflects its ambition to lead insurance education and professional development across Asia. This transformation marks a significant milestone in Aii’s journey from a national institution to a regional powerhouse. Founded in 1968 as Pusat
- [New business for life, general insurance saw double-digit growth in 1H 2024](https://insuranceinfo.com.my/new-business-for-life-general-insurance-saw-double-digit-growth-in-1h-2024/) - New business premiums in life and general insurance industry recorded double-digit growth in the first half (1H) of 2024, exceeding RM20 billion, said Bank Negara Malaysia (BNM) governor Datuk Seri Abdul Rasheed Ghaffour. He said the family takaful and general takaful industry also experienced the same strong growth to total contributions of over RM7 billion.
- [Get insurance coverage tailored to your needs, say experts](https://insuranceinfo.com.my/get-insurance-coverage-tailored-to-your-needs-say-experts/) - “Steep hike in insurance premium.” “Shocked by steep hike in premium.” These were the two headlines seen in The Star over the past two weeks, which came from readers voicing their grievances about high medical insurance. How should Malaysians deal with rising medical inflation in the country? Insurance experts say one way of dealing with
- [Tune Protect Group Appoints How Kim Lian as New Group Chief Executive Officer](https://insuranceinfo.com.my/tune-protect-group-appoints-how-kim-lian-as-new-group-chief-executive-officer/) - Tune Protect Group Berhad (“Tune Protect or “Group”; TUNEPRO, 5230) today announced the appointment of How Kim Lian (“How”) as its new Group Chief Executive Officer (“GCEO”), effective 29 July 2024. How’s new role as GCEO will involve deepening Tune Protect’s penetration into the lifestyle ecosystem and engaging with key regional players to establish Tune
- [Berjaya Sompo partners up with iMotorbike to launch the good riders: Motocheck Campaign](https://insuranceinfo.com.my/berjaya-sompo-partners-up-with-imotorbike-to-launch-the-good-riders-motocheck-campaign/) - In a concerted effort to promote the importance of motorcycle maintenance and road safety among Malaysian riders, Berjaya Sompo Insurance Berhad ("Berjaya Sompo") has launched The Good Riders: MotoCheck campaign in partnership with iMotorbike. This initiative is designed to enhance motorcyclists’ safety on the road and underscore the importance of regular servicing. In 2023, the
- [Bank Negara to open licences to digital insurers that meet its requirements](https://insuranceinfo.com.my/bank-negara-to-open-licences-to-digital-insurers-that-meet-its-requirements/) - Bank Negara Malaysia will issue licences to any digital insurer and takaful operator that meets its requirements and will not limit the number of licences to just five. In a statement, the central bank said applications are open starting Jan 2, 2025 to Dec 31, 2026. “Licences will be issued to successful applicants who can
- [Co-payment requirements for medical and health insurance and takaful products to promote sustainability, affordability — BNM](https://insuranceinfo.com.my/co-payment-requirements-for-medical-and-health-insurance-and-takaful-products-to-promote-sustainability-affordability-bnm/) - Bank Negara Malaysia (BNM) clarified on Saturday recent commentaries related to the implementation of co-payment requirements for medical and health insurance and takaful (MHIT) products, saying it aims to promote sustainability and affordability. “The Policy Document on Medical and Health Insurance/Takaful Business aims to promote more sustainable and affordable MHIT offerings amid continued increase in medical cost
- [BNM mandates cost-sharing in medical and health insurance, takaful products](https://insuranceinfo.com.my/bnm-mandates-cost-sharing-in-medical-and-health-insurance-takaful-products/) - Bank Negara Malaysia (BNM) has required insurers and takaful operators (ITO) to introduce cost-sharing features in their new medical and health insurance and takaful (MHIT) products starting in the third quarter (3Q) of this year. Deputy Finance Minister Lim Hui Ying said this is one of the measures to deal with the sudden increase in
- [Berjaya Sompo And FINCO Collaborate For Nationwide Book Drive, Advancing Quality Education And Sustainability](https://insuranceinfo.com.my/berjaya-sompo-and-finco-collaborate-for-nationwide-book-drive-advancing-quality-education-and-sustainability/) - Berjaya Sompo Insurance Berhad (Berjaya Sompo), in partnership with the Financial Industry Collective Outreach (FINCO), has successfully concluded the BSIB-FINCO Nationwide Book Drive, collecting a total of close to 1,600 books, reaffirming its commitment to supporting quality education and promoting sustainability culture. Aligned with Berjaya Sompo's dedication to fostering education excellence and embracing sustainability, the
- [BNM, insurers working on new insurance policies with cost-sharing provisions](https://insuranceinfo.com.my/bnm-insurers-working-on-new-insurance-policies-with-cost-sharing-provisions/) - Bank Negara Malaysia (BNM) and insurers are working on new insurance plans with cost-sharing provisions amid rising healthcare costs that will inflate claims and lead to higher premiums for consumers, an association of insurers said. Medical claims payout increased 26% in 2023 following a 34% surge a year earlier, according to the Life Insurance Association
- [Average RM15.1mil insurance claim payout per day](https://insuranceinfo.com.my/average-rm15-1mil-insurance-claim-payout-per-day/) - More road accidents mean rising insurance costs for Malaysian motorists, who claim an average of RM15.1mil a day according to United Kingdom-based research house Global Data. "As per (data from) the Traffic Investigation and Enforcement Department of Malaysia, traffic accident cases increased by 10% to 598,635 cases last year from 545,588 cases in 2022. "As
- [Zurich Insurance & GXBank To Offer Protection For Scam Victims](https://insuranceinfo.com.my/zurich-insurance-gxbank-to-offer-protection-for-scam-victims/) - Newly incorporated digital bank GX Bank Berhad and Zurich Insurance Malaysia have jointly announced a 10-year exclusive partnership to co-create micro protection products for the underserved in Malaysia. By leveraging intuitive technology and data-driven insights, GXBank will identify customer pain points, and work with Zurich Malaysia to co-create innovative digital insurance products that are simple,
- [Why insurance is essential?](https://insuranceinfo.com.my/why-insurance-is-essential/) - Insurance plays a crucial role in today's society by offering essential financial protection and peace of mind to individuals and businesses alike. At its core, insurance is a contract between the policyholder (the insured) and the insurance company (the insurer), where the insured pays a premium in exchange for the insurer's promise to provide financial
- [Lack of life insurance a ticking time-bomb, says industry](https://insuranceinfo.com.my/lack-of-life-insurance-a-ticking-time-bomb-says-industry/) - Less than half of the Malaysian population is insured, according to industry players who urged the public to have adequate medical coverage to handle unexpected illnesses in their old age. They said this is important especially as the country is moving towards an ageing society. They said medical claim payouts had surged by 14.9%, from
- [General Insurance Premium grow by 7.8%, but claims payout RM21mil per day](https://insuranceinfo.com.my/general-insurance-premium-grow-by-7-8-but-claims-payout-rm21mil-per-day/) - The general insurance industry recorded an increase in gross written premiums of 7.8% to RM21.4 billion for 2023 compared to the previous year. Despite the positive trajectory, the underwriting profit experienced a contraction of 26%, settling at RM1.16 billion. This decline is largely due to contraction in profitability for Motor and Fire lines of business.
- [Allianz EV Shield provides extra cover for EV owners](https://insuranceinfo.com.my/allianz-ev-shield-provides-extra-cover-for-ev-owners/) - Allianz General Insurance Company Malaysia Berhad (Allianz General) has announced its latest insurance product, Allianz EV Shield, which is the firm’s insurance coverage for electric vehicles under the private car comprehensive policy that offers coverage for on-the-go vehicle charging; an industry first, according to Allianz. Allianz EV Shield is not a stand-alone product. Instead, it
- [BNM: Insurance and takaful funds’ profit dropped in 2H2023 as payments of medical claims increased](https://insuranceinfo.com.my/bnm-insurance-and-takaful-funds-profit-dropped-in-2h2023-as-payments-of-medical-claims-increased/) - The profitability of insurance and takaful funds declined in the second half of 2023 (2H2023) due to larger net underwriting losses of life insurance and family takaful funds as a result of an increase in medical claims payments, said Bank Negara Malaysia (BNM). Life insurance and family takaful funds’ excess income over outgo declined 48.3%
- [Generali Malaysia named International General Insurer of the Year at the Insurance Asia Awards 2023](https://insuranceinfo.com.my/generali-malaysia-named-international-general-insurer-of-the-year-at-the-insurance-asia-awards-2023/) - Generali Malaysia has been honoured with International General Insurer of the Year – Malaysia award for the 8th consecutive year at the recent Insurance Asia Awards 2023. It is a record win for Generali, being the first and only general insurer in Malaysia to have attained this consecutive win. This coveted title marks yet another
- [Insurance companies and Takaful operators need to ensure fair services to all claims](https://insuranceinfo.com.my/insurance-companies-and-takaful-operators-need-to-ensure-fair-services-to-all-claims/) - Bank Negara Malaysia has mandated insurance companies and takaful operators to conduct thorough and impartial investigations into all consumer claims. This directive aims to ensure equitable treatment for consumers and to prevent insurance entities from using exclusion clauses unjustly to deny valid claims. Deputy Finance Minister Lim Hui Ying emphasized that insurers and takaful operators
- [Theft due to owner's negligence is not covered by Insurance](https://insuranceinfo.com.my/theft-due-to-owners-negligence-is-not-covered-by-insurance/) - The Magistrate's Court in Kuantan has ruled that a tractor owner cannot seek compensation for the theft of his vehicle under his insurance policy as he had carelessly left the tractor unattended beside the road. In dismissing the lawsuit brought by businessman Mohd Shah Rizal Mahmud, 37, against RHB Insurance Berhad, Magistrate Nor Izzati Zakaria
- [Prudential Malaysia celebrates its 100th anniversary](https://insuranceinfo.com.my/prudential-malaysia-celebrates-its-100th-anniversary/) - AS Prudential Malaysia celebrates its 100th anniversary, its ambition to add value to the wider community for a more sustainable and inclusive future will continue to drive the insurer and takaful provider to meet the needs of all Malaysians. Over the last century, Prudential Assurance Malaysia Bhd (PAMB) and Prudential BSN Takaful Berhad (PruBSN) have
- [Uproar over health premium hike](https://insuranceinfo.com.my/uproar-over-health-premium-hike/) - HEALTH insurance policyholders in the country seem to be the hardest hit when it comes to price hikes. For the second time in three years, health insurers have seen it fit to increase their premiums by a hefty 20% or more. This comes after a similar repricing exercise in 2021 which saw 20%-30% increases during
- [Allianz Truck Warrior Protects more than 4,000 Goods Carrying Vehicles with Roadside Assistance](https://insuranceinfo.com.my/allianz-truck-warrior-protects-more-than-4000-goods-carrying-vehicles-with-roadside-assistance/) - The Allianz Truck Warrior, an add-on coverage by Allianz General Insurance Company Berhad (Allianz General) which provides roadside assistance to Allianz Goods Carrying Vehicle (comprehensive) policyholders involved in breakdowns, has been called to action since launching in February this year. To date, more than 4,000 Allianz Goods Carrying Vehicle Comprehensive customers have included the Allianz
- [Etiqa Introduces Family Protection with Improved Term and Critical Illness Plans in Partnership with EPF](https://insuranceinfo.com.my/etiqa-introduces-family-protection-with-improved-term-and-critical-illness-plans-in-partnership-with-epf/) - Etiqa launched its new term and critical illness family plans in collaboration with the Employee Provident Fund (EPF). The newly unveiled offerings consist of two insurance products, Etiqa Term Plus and Etiqa Critical Care Plus, as well as two takaful products, Etiqa Term Takaful Plus and Etiqa Critical Care Takaful Plus. These plans are enhanced
- [Liberty unveils auto365 Comprehensive Lite that offers flexible tailored protection](https://insuranceinfo.com.my/liberty-unveils-auto365-comprehensive-lite-that-offers-flexible-tailored-protection/) - RECOGNISING that every driver is unique, Liberty General Insurance Berhad has rolled out auto365 Comprehensive Lite – a new private car insurance policy that prioritises personalisation and peace of mind. This product addresses diverse driver needs by offering tailored protection with a range of add-on coverage options at an affordable price – reinforcing Liberty’s commitment
- [FWD Takaful, AEON Insurance to close protection gap among motorcyclists in Malaysia](https://insuranceinfo.com.my/fwd-takaful-aeon-insurance-to-close-protection-gap-among-motorcyclists-in-malaysia/) - FWD Takaful Bhd (FWD Takaful) and AEON Insurance Brokers (M) Sdn Bhd (AIBM) have partnered to offer a complimentary term takaful plan via the latter's participating motorcycle merchants. The plan is aimed at addressing the low protection rates among motorcyclists in Malaysia. "This collaboration is set to revolutionise the way motorcyclists experience safety and protection
- [Close to 600,000 road accidents in 2023](https://insuranceinfo.com.my/close-to-600000-road-accidents-in-2023/) - A total of 598,635 road accidents were reported nationwide from Jan 1 to Dec 30 last year, said Bukit Aman Traffic Investigation and Enforcement Department deputy director Datuk Mohd Nasri Omar. He said that of the total, 12,417 accidents involved death. "A total of 2,331 cases involved serious accidents; 28,511 involved minor crashes while the
- [Adding Special Perils cover to your comprehensive insurance](https://insuranceinfo.com.my/adding-special-perils-cover-to-your-comprehensive-insurance/) - Comprehensive insurance for car insurance may not be "really comprehensive" if you did not add-on Special Perils. Standard comprehensive insurance covers damages to your own vehicles as well as third party's vehicle. However, there are some incidents where the standard comprehensive insurance does not provide cover, such as flood damage to your vehicle, falling trees
- [Berjaya Sompo: Insuring a sustainable future through ESG](https://insuranceinfo.com.my/berjaya-sompo-insuring-a-sustainable-future-through-esg/) - As a member of the Sompo Group, which is committed to addressing societal issues, Berjaya Sompo Insurance Bhd continues this legacy by focusing on social challenges through its socially responsible practices. These commitments are not only a means to address social challenges, it says, but also a strategy to mitigate risks and foster sustainable long-term
- [Insurance coverage available for vehicle fires, says PIAM](https://insuranceinfo.com.my/insurance-coverage-available-for-vehicle-fires-says-piam/) - Vehicle owners are eligible to make an insurance claim for vehicle fires, subject to their policy type. In an email reply, the General Insurance Association of Malaysia (PIAM) said that out of the three auto insurance policies, two have vehicle fire coverage. “Loss or damage from fire is covered under the tariff comprehensive policy, or
- [Generali Malaysia Launches Its First Model Branch in Seremban](https://insuranceinfo.com.my/generali-malaysia-launches-its-first-model-branch-in-seremban/) - Generali Malaysia announced today the launch of its first model branch located at Pusat Komersial Saujana, Seremban 2 Heights. As Generali’s first model branch, Seremban branch provides an integrated insurance experience to better serve customers. It offers a full suite of General and Life Insurance from medical and health, to savings and life protection, motor
- [Zurich Malaysia sees need for more flexible insurance products, pricing](https://insuranceinfo.com.my/zurich-malaysia-sees-need-for-more-flexible-insurance-products-pricing/) - Key trends in the insurance industry are underinsurance and the need for more flexible products and pricing to align with evolving customer expectations, said Zurich General Insurance Malaysia Bhd’s country head and CEO, Junior Cho “Trends would be underinsurance, insurance gap, people not having adequate protection. I think expectations that a product can’t be one
- [Takaful industry strengthens foothold](https://insuranceinfo.com.my/takaful-industry-strengthens-foothold/) - The takaful industry is poised to chalk up commendable growth and maintain its resilience despite the slower economic growth anticipated this year. Expressing optimism on the industry, Syarikat Takaful Malaysia Keluarga Bhd group chief executive officer Nor Azman Zainal said the prospects of the takaful industry is expected to remain robust this year amid the normalisation of
- [Extra Free Benefits from Allianz Rahmah Insurance](https://insuranceinfo.com.my/extra-free-benefits-from-allianz-rahmah-insurance/) - Allianz Malaysia has added three more products to its Rahmah Insurance range, now with the Private Car Rahmah package for comprehensive and third party, fire and theft cover. The comprehensive vehicle insurance coverage is offered automatically without added premium for vehicles with an insured value of RM30,000 and below and with an engine capacity of
- [PIAM AND MTA SUPPORT PHASED LIBERALISATION OF MOTOR AND FIRE TARIFFS PHASE 2](https://insuranceinfo.com.my/piam-and-mta-support-phased-liberalisation-of-motor-and-fire-tariffs-phase-2/) - All 23 member companies under Persatuan Insurans Am Malaysia (PIAM) and 4 general takaful member companies of Malaysian Takaful Association (MTA) are committed to supporting an orderly and gradual transition to market-based pricing as well as higher service quality as part of the liberalisation of motor and fire tariffs (phase 2) initiatives. With the effectiveness
- [Why do my medical and health plan premiums/contributions keep increasing?](https://insuranceinfo.com.my/why-do-my-medical-and-health-plan-premiums-contributions-keep-increasing/) - While Malaysians are becoming more aware of the need to have medical insurance/takaful, they also have to contend with increasing premiums/ contributions. This article examines the drivers behind this current scenario. When you or your loved one is sick or hurt, getting adequate and timely medical care is a must. More and more Malaysians are
- [The lowdown on medical and health insurance/takaful](https://insuranceinfo.com.my/the-lowdown-on-medical-and-health-insurance-takaful/) - IN pursuit of the quality of life, it’s important to live it to the fullest, to take chances and explore opportunities that come our way. However, there are some things that are simply not worth risking. Take our wellbeing, for example, and the stress we’re likely to face should anything untoward happen to us, sans
- [DearTime aims to solve people’s problems in insurance through being fully digital](https://insuranceinfo.com.my/deartime-aims-to-solve-peoples-problems-in-insurance-through-being-fully-digital/) - DearTime Sdn Bhd is reshaping the insurance landscape through an entirely digital strategy. According to founder and CEO Jon Ng, the life insurance provider, which started operations last year through Bank Negara Malaysia’s Fintech Regulatory Sandbox, aims to bridge the penetration gap by offering affordable, accessible and user-friendly insurance products fully through a digital approach.
- [Great Eastern confirms it is in talks to buy Malaysian insurer AmMetLife](https://insuranceinfo.com.my/great-eastern-confirms-it-is-in-talks-to-buy-malaysian-insurer-ammetlife/) - Great Eastern Holdings has confirmed it is in talks to acquire Malaysian insurer AmMetLife, following Bloomberg’s July 31 story about the ongoing discussions. In an Aug 1 bourse filing, Great Eastern says discussions for the acquisition are “currently ongoing” but the process is “at a preliminary stage”. “There is no certainty that any definitive or
- [AIA appoints Tan Sri (Dr) Wee Hoe Soon as chairman](https://insuranceinfo.com.my/aia-appoints-tan-sri-dr-wee-hoe-soon-as-chairman/) - AIA Bhd has appointed Tan Sri Dr Wee Hoe Soon as chairman, effective June 15, 2023, succeeding Ching Yew Chye, who is retiring after completing his directorship with the company. Wee, who has been on the board of AIA as an independent non-executive director since January 5, 2023, will be the third board chairman of
- [Ouch! Rolls Out Digital Takaful Life Insurance](https://insuranceinfo.com.my/ouch-rolls-out-digital-takaful-life-insurance/) - Insurtech platform Ouch! has launched a digital takaful product Pusara Pro, a simple term life product offers death benefit of up to RM500,000 and an additional compassionate benefit of 10% of the total sum assured. According to Ouch!, the Pusara Pro plan is the company’s first in-house product. Customers can directly purchase as well as

## Pages

- [Liberty calls for shift in businesses’ approach towards risk management, insurance](https://insuranceinfo.com.my/liberty-calls-for-shift-in-businesses-approach-towards-risk-management-insurance/) - Liberty General Insurance Bhd is calling for a shift in how businesses approach risk management, emphasising that businesses need to move beyond viewing insurance simply as a financial product that responds after a loss and embrace it as a key element of a broader business resilience strategy. Chief specialty lines officer Ang Jiin Tsuey said
- [Compensation for Assessed Repair Time (CART)](https://insuranceinfo.com.my/case-study/compensation-for-assessed-repair-time-cart/) - The following is a case study published in OFS Annual report: Ali was at a traffic light when a third-party vehicle hit his vehicle from behind. He made an insurance claim for the vehicle’s repair cost from his insurer. The repair work was completed four months after the date of the accident. Since a third-party
- [Motor Insurance](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/motor-insurance/) - When you buy a motor vehicle, you need to buy a motor/ Car insurance policy for use of the vehicle on the road. There are, however, many types of motor/ car insurance policies available. The common types are:- Act cover This is the minimum cover corresponding to the requirements of the Road Transport Act 1987.
- [Types of Insurance](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/) - All too often we hear about various types of insurance policies without really understanding what they are and more importantly, what they protect. The truth is, there are two main types of insurance, namely life insurance and general insurance which covers different aspects in your life. LIFE INSURANCE Life insurance is an insurance coverage that
- [Travel Insurance](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/travel-insurance/) - The travel insurance policy covers accidents to the Insured and losses arising from a journey whether by air, sea or land. COVERAGE Death and permanent disablement You are normally covered for death and total permanent disablement for a period within 365 days after the occurrence of the accident. The compensation will be paid according to
- [Personal Accident Insurance](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/personal-accident-insurance/) - Personal Accident insurance or PA insurance is an annual policy which provides compensation in the event of injuries, disability or death caused solely by violent, accidental, external and visible events. It is different from life insurance and medical & health insurance. COVERAGE The type of coverage that is normally provided under PA policy include: accidental
- [Medical & Health Insurance](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/medical-health-insurance/) - A Medical and Health Insurance (MHI) policy is generally designed to cover the cost of private medical treatment, such as the cost of hospitalization and healthcare services, if you are diagnosed with covered illnesses or have had an accident. The coverage is provided by a licensed insurance company, in exchange for which you pay premiums.
- [Frequently Asked Questions](https://insuranceinfo.com.my/frequently-asked-questions/) - Make the right choice when purchasing for insurance. Be it life, medical and health or investment link insurance. Below are the frequently asked questions about insurance. FAQ on Life Insurance FAQ on Investment Link Insurance
- [FAQ on Investment Link Insurance](https://insuranceinfo.com.my/frequently-asked-questions/faq-on-investment-link-insurance/) - Q: Is the return on an investment-linked fund guaranteed? A: No, the return on an investment-linked fund is not guaranteed. This is because the price of the units that you hold may rise or fall depending on the market value of the investment. Q: What are bid and offer prices? A: The offer price is
- [FAQ on Life Insurance](https://insuranceinfo.com.my/frequently-asked-questions/faq-on-life-insurance/) - Q: How do I know whether the agent is authorised to sell life insurance policy? A: A life insurance agent is a representative of a particular life insurance company and can provide advice on the products marketed solely by that life insurance company. An agent who sells life insurance products is registered with the Life Insurance
- [Case Study](https://insuranceinfo.com.my/case-study/) - The following case study are extracted from OFS (Ombudsman for Financial Services) annual report. These case study would be helpful to better understand your rights. Life Insurance - Death Claim – Policy Lapse Medical Insurance - Follow-up treatment exceeded the 90-day post-hospitalisation period - Non-disclosure of medical history in the proposal form - Treatment Rejected by
- [Death Claim – Policy Lapse](https://insuranceinfo.com.my/case-study/death-claim-policy-lapse/) - The assured who was involved in a road accident had died on 23/5/2016 due to head injuries and poly trauma. The assured’s wife submitted a death claim to the insurer. The insurer rejected the claim on the grounds that the policy had lapsed on 11/7/2015 due to non-payment of premium at the time of the
- [Loss of vehicle due to Cheating/Criminal Breach of Trust (CBT)](https://insuranceinfo.com.my/case-study/loss-of-vehicle-due-to-cheating-criminal-breach-of-trust-cbt/) - The participant’s claim for loss of his vehicle was repudiated by the takaful operator on the ground that the claim falls within the exclusion of the certificate’s provision, i.e. the loss was due to ‘Cheating/Criminal Breach of Trust’ as defined in the Penal Code. INVESTIGATION AND FINDINGS It was observed that: i) The takaful operator’s
- [Cheating](https://insuranceinfo.com.my/case-study/cheating/) - The insured vehicle was stolen by a group of persons who had impersonated as policemen (perpetrators). The perpetrators who were in an MPV had overtaken the insured’s vehicle and blocked his path. One of them wore a police vest and introduced himself as a policeman. He switched off the engine, instructed the insured to alight
- [Insurance Glossary](https://insuranceinfo.com.my/learn-the-basics/insurance-glossary/) - Act of God An event arising out of natural causes with no human intervention or could not have been prevented by reasonable care or foresight. Examples are floods, lightning, and earthquakes. Activities of daily living (ADL) 1. Transfer : Getting in & out of a chair without requiring physical assistance. 2. Mobility : The ability
- [Is it medically necessary](https://insuranceinfo.com.my/case-study/is-it-medically-necessary/) - The insured was admitted and diagnosed with ‘Stroke and Hypertension’. The insurer had approved his hospitalisation claim. However, the charges for his medication for his post-hospitalisation claim was not paid in full by the insurer on the ground that the prescribed medication is not medically necessary for the treatment of the diagnosis and is preventive
- [Cost of Repair due to Act of Nature](https://insuranceinfo.com.my/case-study/cost-of-repair-due-to-act-of-nature/) - The participant submitted an own damage claim for cost of repair of his vehicle. However, the claim was repudiated on the ground that the vehicle was damaged due to flood, which is an exclusion under the certificate. The participant in his appeal letter contended that he was not advised on the terms and conditions of
- [Loss of Money due to Theft](https://insuranceinfo.com.my/case-study/loss-of-money-due-to-theft/) - This dispute concerns a claim for loss of money due to theft during the insured’s overseas trip. The insurer had initially repudiated the claim for loss of money on the basis that the insured did not take reasonable precautions to safeguard his money. The insured had appealed against the repudiation and upon review of the
- [Break-In Claim](https://insuranceinfo.com.my/case-study/break-in-claim/) - The following is a case study published in OFS Annual report: Madam Jasmine and her husband who live in Johor had purchased a property in Langkawi for investment purposes. They occasionally visited the property. There was a break-in incident to the participants’ property and items were stolen or damaged. A claim was made and the
- [Treatment Rejected by the Insurer as it was Preventive in Nature](https://insuranceinfo.com.my/case-study/treatment-rejected-by-the-insurer-as-it-was-preventive-in-nature/) - The following is a case study published in OFS Annual report: Madam Rose underwent a Radical Mastectomy due to Breast Cancer in June 2021. During the follow up of the cancer treatment in November 2021, she was prescribed with hormonal treatment called Aromasin which blocks the aromatise enzyme (a type of protein) from producing oestrogen.
- [Failure to take reasonable precaution to safeguard the vehicle from loss or damage (II)](https://insuranceinfo.com.my/case-study/failure-to-take-reasonable-precaution-to-safeguard-the-vehicle-from-loss-or-damage-ii/) - The following is a case study published in OFS Annual report: Kenny was an employee of Thomas & Sons Sdn. Bhd. On the material date of incident, Kenny was driving the company’s motor lorry from Kuala Lumpur to Penang and entered the R&R (Rest and Relaxation) area. Suddenly, the front upper section of the lorry
- [Dispute on Claim Settlement Amount (Market value)](https://insuranceinfo.com.my/case-study/dispute-on-claim-settlement-amount-market-value/) - The following is a case study published in OFS Annual report: John was involved in an accident and submitted an own damage (OD) claim to the insurer. The insurer approved the claim on a Beyond Economical Repair (BER) basis of RM50,000 being the market value of the vehicle at the material time of loss as
- [Theft Loss of Construction Material](https://insuranceinfo.com.my/case-study/theft-loss-of-construction-material/) - The following is a case study published in OFS Annual report: Musang Putih Construction company was involved in a construction project and some construction material was lost due to theft from the site storage. A claim was submitted to the insurer for the loss of the materials. The insurer had repudiated the claim due to
- [Water Damage to Equipment due to Flood](https://insuranceinfo.com.my/case-study/water-damage-to-equipment-due-to-flood/) - The following is a case study published in OFS Annual report: Flood water had entered Mr. Jackson’s clinic and his X-ray machine was allegedly damaged by water. The insurer appointed forensic services to assess the cause and extent of damage, following which an offer was made to repair certain components. Mr. Jackson rejected the offer
- [Travel Inconveniences Benefits Claim](https://insuranceinfo.com.my/case-study/travel-inconveniences-benefits-claim/) - The following is a case study published in OFS Annual report: Armani’s flight from London to Edinburgh was cancelled by the airlines due to “System Disruption”. Her flight was rescheduled to the next day; however, the replacement flight was also cancelled for the same reason. Armani decided to rent a car to proceed with her
- [Misinformation by Agent – Charges incurred for hotel quarantine](https://insuranceinfo.com.my/case-study/misinformation-by-agent-charges-incurred-for-hotel-quarantine/) - The following is a case study published in OFS Annual report: Mansor and his family travelled abroad and were required to take the COVID-19 test before boarding their return flight to Malaysia. Unfortunately, they tested positive and had to reschedule their return flights. This incurred additional expenses for self-quarantine in their hotel. The insurer paid
- [No Coverage](https://insuranceinfo.com.my/case-study/no-coverage/) - The following is a case study published in OFS Annual report: Sheila’s property was damaged in a windstorm which affected the roof. Her fire insurance policy was purchased along with her loan facility; hence she was not required to fill in a proposal form. However, the Storm, Tempest Extension was not included in the policy
- [Loss Adjuster’s Recommendation on Cost of Repairs](https://insuranceinfo.com.my/case-study/loss-adjusters-recommendation-on-cost-of-repairs/) - The following is a case study published in OFS Annual report: Max was involved in an accident with Brian, and Brian was found to be the driver at fault. Max claimed compensation for the loss of use of his vehicle, also referred to as the ‘Compensation for Assessed Repair Time’ (CART). The insurer offered RM680
- [Breach of Policy Conditions](https://insuranceinfo.com.my/case-study/breach-of-policy-conditions/) - The following is a case study published in OFS Annual report: Clara was involved in an accident with Shannon, and Shannon was found to be the driver at fault. Clara filed a claim with Shannon’s insurance company for the costs of repairing her vehicle. The insurer repudiated Clara’s claim because Shannon did not own a
- [Insurable Interest](https://insuranceinfo.com.my/case-study/insurable-interest/) - The following is a case study published in OFS Annual report: Nomi was involved in an accident and made an OD claim against her insurance company for repairing her vehicle. The insurer repudiated the claim because the vehicle had been sold to Kala. Thus, Nomi did not hold an insurable interest in the vehicle at
- [Failure to take reasonable precautions to safeguard the vehicle from loss or damage](https://insuranceinfo.com.my/case-study/failure-to-take-reasonable-precautions-to-safeguard-the-vehicle-from-loss-or-damage/) - The following is a case study published in OFS Annual report: Alex was driving an insured vehicle when he suddenly hit an unknown object on the road. The accident occurred at night; the rain made the road slippery. The collision caused damages to the frontal portion and the undercarriage/engine parts of the vehicle. Alex submitted
- [Mis-selling of investment-linked insurance products](https://insuranceinfo.com.my/case-study/mis-selling-of-investment-linked-insurance-products/) - The following is a case study published in OFS Annual report: Omar alleged that he was misled into purchasing three investment-linked insurance policies. He submitted evidence of the agent’s misconduct during the sales process to the insurer and requested a full premium refund. The insurer, however, declined his request. OUR FINDINGS Our case manager investigated
- [Non-disclosure of medical history in the proposal form](https://insuranceinfo.com.my/case-study/non-disclosure-of-medical-history-in-the-proposal-form/) - The following is a case study published in OFS Annual report: Ravi’s takaful operator declined his Guarantee Letter request for admission for a medical condition due to a possible pre-existing condition. Their investigation revealed that Ravi was diagnosed with Aortic Valve regurgitation in 2017 and hypertension in 2018, which were not disclosed in the takaful
- [Follow-up treatment exceeded the 90-day post-hospitalisation period](https://insuranceinfo.com.my/case-study/follow-up-treatment-exceeded-the-90-day-post-hospitalisation-period/) - The following is a case study published in OFS Annual report: Saloma was admitted on a day-care basis on 27/05/2021 for “irritable bowel syndrome”. She submitted follow-up bills dated 24/8/2021 to the insurer for reimbursement under the 90 days post-hospitalisation treatment benefit, i.e., 28/5/2021-25/8/2021. However, the insurer paid only consultation charges, and the medication charges
- [What to do in an event of an accident?](https://insuranceinfo.com.my/what-you-should-know/what-to-do-in-an-event-of-an-accident/) - If you or a person you know is involved in a traffic accident, it is very important to remain calm and not panic at the situation. The steps below will help. Ensure your vehicle is not blocking other road users if it is a minor accident, quickly park it at a safe place before checking
- [Important points to note when buying insurance for your property](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/fire-insurance/important-points-to-note-when-buying-insurance-for-your-property/) - As your house/property is probably your biggest asset, so you should consider insuring it. If you have taken a loan for your house, you will know that your bank will buy Fire Insurance on your behalf, this is to safeguard the bank's interest as well as your. But take note, if your bank is buying
- [Fire Insurance](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/fire-insurance/) - Fire insurance for your residential property is also known as Home Insurance, or Houseowner / Householder Insurance as it is also known. It is one of the most important insurance policies you can buy in your adult life. Your home is one of the largest financial investment you’ve made, and that’s why it’s so important
- [What you should be aware when buying motor insurance](https://insuranceinfo.com.my/learn-the-basics/types-of-insurance/motor-insurance/what-you-should-be-aware-when-buying-motor-insurance/) - As you are now aware that there generally 3 types of motor insurance available in the Malaysia. That are: 1) Third Party Only 2) Third Party, Fire & Theft 3) Comprehensive Cover Of the above 3 types of insurance, Comprehensive insurance offers better protection, so ideally you should opt for Comprehensive Cover. You should opt
- [What you should know](https://insuranceinfo.com.my/what-you-should-know/) - As a smart consumer, you need to know that help is always available, be it a complaint, or what to do when you get into a motor accident. For Complaint: If you’re unhappy with the solution given by your insurance company or takaful operator on your complaint, or feel that you have been unfairly treated
- [Making a Complaint](https://insuranceinfo.com.my/what-you-should-know/making-a-complaint/) - If you face any discrepancies or dissatisfaction from your insurance company or takaful operator, there are different avenues where you can lodge a complaint to resolve the problem before taking your case to court. Complaints Unit of the insurance company or takaful operator You should first submit your complaint to the Complaints Unit of your
- [About Insuranceinfo](https://insuranceinfo.com.my/about-insuranceinfo/) - InsuranceInfo aims at: providing and disseminating information on insurance and takaful products and services, important terms and conditions as well as exclusions of insurance policies, and the rights and responsibilities of consumers, in a clear and simple manner; giving useful tips to consumers when deciding to obtain insurance or takaful products and services; and advising
- [What is Insurance/Takaful?](https://insuranceinfo.com.my/learn-the-basics/what-is-insurance-takaful/) - Insurance is the transfer of risk by an individual, such as yourself, or an organisation, such as your business, to the insurance company. You or your organisation will thus be known as the policy owner. The insurance company receives payment in the form of premium and will compensate you in the event of losses or
- [learn the basics](https://insuranceinfo.com.my/learn-the-basics/) - Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge against the risk of a contingent or uncertain loss. Insurance is

## Categories

- [Blog](https://insuranceinfo.com.my/category/blog/) - Your blog category
- [News](https://insuranceinfo.com.my/category/news/)
- [Appointment](https://insuranceinfo.com.my/category/appointment/)
- [Articles](https://insuranceinfo.com.my/category/articles/)