Travel Insurance

The travel insurance policy covers accidents to the Insured and losses arising from a journey whether by air, sea or land.

  • Death and permanent disablement

You are normally covered for death and total permanent disablement for a period within 365 days after the occurrence of the accident. The compensation will be paid according to a scale of benefits and may differ from one insurance company to another.

  • Loss of luggage

This covers accidental loss or damage to your baggage, clothing, personal effects, and even money, caused by the carrier.

  • Loss of passport and money

You will be reimbursed for additional hotel charges, travel and other expenses incurred in the country you visited, while obtaining the replacement of a lost passport. Such loss must be reported to the police within 24 hours.

  • Hospitalization and medical expenses

Coverage for hospitalization, hospital or surgical expenses, outpatient medical expenses, as well as daily allowances up to a maximum number of days, should you be hospitalized for more than 24 hours.

  • Repatriation

In the event of accidental death of the insured, the insurer will reimburse the insured’s legal representative for the cost of returning the remains home.

  • Curtailment

You will be reimbursed for expenses incurred due to loss of travel or accommodation expenses paid due to cancellation or curtailment of the journey.

  • Hijacking

The insurer may make daily payments up to a specified maximum number of days, if your journey is interrupted for more than 12 hours due to an act of hijack.


Losses caused by certain events are excluded from the cover. Some common exclusions include:

  • War risks
  • Suicide and insanity
  • AIDS
  • Provoke murder or assault
  • Childbirth or miscarriage
  • Hazardous sports
  • Baggage delay and loss of baggage and personal effects due to seizure or destruction under quarantine or custom regulation.


Contact the medical and emergency assistance hotline

Certain travel policies cover 24-hour emergency hotline service which provides you with access to assistance such as medical advice, referrals, medical evacuations and travel related matters such as lost passport and baggage.

Notify the authorities

If your insured belongings are lost or damaged, you must take all reasonable measures to protect, save and recover them, and must also promptly notify the local police, hotel, transportation company or transportation terminal authorities, whichever is applicable.

Notify your insurer as soon as possible

You should submit the claim form with all supporting documents such as your original policy, the medical report, police report and any relevant documents to support the claim as soon as possible to your insurance company. You should check the time frame for claim notification stipulated in your policy.