The following case study are extracted from OFS (Ombudsman for Financial Services) annual report. These case study would be helpful to better understand your rights.
Life Insurance
– Death Claim – Policy Lapse
Medical Insurance
– Follow-up treatment exceeded the 90-day post-hospitalisation period
– Non-disclosure of medical history in the proposal form
– Treatment Rejected by the Insurer as it was Preventive in Nature
– Is it medically necessary
Investment link Insurance
– Mis-selling of investment-linked insurance products
Motor Insurance
– Failure to take reasonable precautions to safeguard the vehicle from loss or damage
– Failure to take reasonable precaution to safeguard the vehicle from loss or damage (II)
– Insurable Interest
– Breach of Policy Conditions
– Loss Adjuster’s Recommendation on Cost of Repairs
– Compensation for Assessed Repair Time (CART)
– Dispute on Claim Settlement Amount (Market value)
– Cost of Repair due to Act of Nature
– Loss of vehicle due to Cheating/Criminal Breach of Trust (CBT)
– Cheating
Fire Insurance
– No Coverage
– Break-In Claim
Equipment All Risk Insurance
– Water Damage to Equipment due to Flood
Contractor All Risk Insurance
– Theft Loss of Construction Material
Travel Insurance
– Misinformation by Agent – Charges incurred for hotel quarantine
– Travel Inconveniences Benefits Claim
– Loss of Money due to Theft
If you believe you have been treated unfairly by your insurance company. You can bring your dispute to OFS for settlement. Click here to learn how to lodge a dispute with OFS.